Refund policy / Cancellation Policy

Last Updated: September 2026

At Drishti Publications, we aim to ensure that every order reaches our customers in the correct condition. Please review the following policy before placing an order on shop.drishtipublications.com.

Order Cancellation

Customers may request cancellation of an order within 12 hours of placing the order, provided the order has not already been processed, packed, or dispatched.

Once an order has been dispatched, it cannot be cancelled.

Cancellation requests can be submitted by contacting our customer support team with the relevant order number.

During certain promotional campaigns, limited-period sales, special offers, or examination-specific offers, orders may not be eligible for cancellation where this is clearly stated as part of the offer.

Returns & Replacements

Returns or replacements are accepted only in the following circumstances:

  • The wrong book or product was delivered.
  • The product was damaged during delivery.
  • The book contains a significant printing or manufacturing defect.
  • An item from the order is missing.

Examples of printing defects include missing pages, duplicate pages, incorrectly bound pages, upside-down pages, or significant printing errors.

Return Request Period

Customers must report damaged, defective, incorrect, or missing products within 7 days of delivery.

Requests received after this period may not be eligible for return, replacement, or refund.

We recommend inspecting the order immediately after delivery.

Items Not Eligible for Return

Returns or exchanges will not normally be accepted in the following situations:

  • The customer ordered the wrong book, edition, language, or product.
  • The customer no longer wants the product or has changed their mind.
  • The product has been used, written on, damaged, or altered after delivery.
  • The product is missing original components, accessories, inserts, or supplementary material.
  • The return request is made more than 7 days after delivery.
  • The item was purchased under a non-returnable offer where this condition was clearly disclosed.

How to Request a Return or Replacement

To request assistance, contact our customer support team within 7 days of delivery.

Please provide:

  • Order ID
  • Customer name
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the packaging
  • Unboxing video, where available or requested for verification

Email: care@groupdrishti.in
Customer Support: +91 87501 87501

Our team will review the request and provide further instructions.

Please do not return any product without receiving return instructions or authorization from our customer support team.

Return Condition

Approved products must be returned in the condition in which they were received, along with their original packaging and any accompanying materials, wherever reasonably possible.

Products damaged due to misuse, mishandling, writing, marking, or other actions after delivery will not be eligible for return or replacement.

Replacement

For eligible cases involving a defective, damaged, incorrect, or missing product, Drishti Publications may provide a replacement at no additional product cost, subject to verification and availability.

If the same product is unavailable, our customer support team will provide an appropriate alternative resolution, which may include a refund.

Refunds

Where a refund is approved, it will generally be processed to the original payment method.

After approval, refunds are normally initiated within 5ā€“7 business days. The actual time required for the amount to appear in the customer's account may depend on the bank, card issuer, payment gateway, or payment method used.

For Cash on Delivery orders, where applicable, our customer support team may request appropriate bank or payment details to process an approved refund.

Shipping Charges for Approved Returns

Where a return is approved because the customer received a damaged, defective, or incorrect product, Drishti Publications will provide appropriate return instructions.

Customers should not independently courier products back to us without authorization.

Damaged Packages

If a package appears severely damaged or tampered with at the time of delivery, customers should photograph the package and contact our customer support team as soon as possible.

Providing photographs or an unboxing video can help us investigate and resolve the issue more efficiently.

Contact Us

For cancellation, replacement, return, or refund queries, please contact:

Drishti Publications
Website: shop.drishtipublications.com
Email: care@groupdrishti.in
Customer Support: +91 87501 87501
Address: 21, Pusa Road, WEA, Karol Bagh, New Delhi ā€“ 110009, India