Privacy-policy | Drishti Publications

Privacy Policy

Last Updated: September 2026

At Drishti Publications, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Drishti Publications (“we,” “us,” or “our”) collects, uses, processes, stores, and shares personal information when you visit, use, make a purchase from, or otherwise interact with shop.drishtipublications.com and related services.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with our website and services, we may collect the following categories of personal information:

Contact Information

This may include:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Payment and Transaction Information

This may include:

  • Payment method
  • Payment confirmation
  • Transaction details
  • Order details
  • Billing information

Payment information may be processed directly by Shopify, payment gateways, banks, or other authorized payment service providers.

We may not directly store complete payment-card details.

Account Information

If you create an account with us, we may collect:

  • Username
  • Password or authentication information
  • Saved addresses
  • Preferences
  • Account settings

Shopping and Order Information

We may collect information about:

  • Products you view
  • Products added to your cart
  • Wishlist activity, where available
  • Orders placed
  • Products returned, replaced, or cancelled
  • Previous transactions

Communications

We may collect information you provide when you:

  • Contact customer support
  • Send us an email
  • Submit an enquiry
  • Request a return, replacement, or refund
  • Provide feedback or reviews

Device and Technical Information

We may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Network information
  • Unique device identifiers

Usage Information

We may collect information about how you interact with our website, including:

  • Pages visited
  • Products viewed
  • Time spent on pages
  • Navigation activity
  • Website interactions
  • Referring pages or websites

2. How We Collect Personal Information

We may collect personal information from several sources.

Information You Provide Directly

We collect information when you:

  • Create an account
  • Place an order
  • Complete checkout
  • Contact customer support
  • Subscribe to marketing communications
  • Submit forms or enquiries
  • Participate in promotions or offers

Information Collected Automatically

We may automatically collect information when you access or use our website through technologies such as:

  • Cookies
  • Pixels
  • Log files
  • Similar tracking technologies

Information from Service Providers

We may receive information from third-party service providers that help operate our website and fulfil orders, including:

  • Shopify
  • Payment service providers
  • Courier and logistics companies
  • Customer support platforms
  • Analytics providers

Information from Partners or Third Parties

Where permitted by law, we may also receive relevant information from advertising, marketing, analytics, or business partners.

3. How We Use Your Personal Information

We may use personal information for the following purposes.

Order Processing and Fulfilment

We use information to:

  • Process orders
  • Verify payments
  • Send order confirmations
  • Arrange shipping and delivery
  • Provide shipment tracking
  • Process returns or replacements
  • Process approved refunds
  • Communicate regarding an order

Providing and Improving Our Services

We may use your information to:

  • Operate our website
  • Maintain customer accounts
  • Remember your preferences
  • Improve website functionality
  • Understand customer behaviour
  • Improve our products and services
  • Personalize your shopping experience
  • Recommend relevant products

Customer Support

We may use your personal information to:

  • Respond to customer enquiries
  • Resolve order-related issues
  • Investigate complaints
  • Handle return or replacement requests
  • Provide customer assistance

Marketing and Promotional Communications

Where permitted by applicable law, we may use your information to send:

  • Promotional emails
  • Product updates
  • Sale notifications
  • Offers
  • Marketing communications

You may unsubscribe from promotional emails at any time using the unsubscribe option provided in the communication.

Even if you opt out of promotional communications, we may still send transactional or service-related messages regarding your account or orders.

Security and Fraud Prevention

We may use information to:

  • Detect suspicious transactions
  • Prevent fraud
  • Protect customer accounts
  • Protect our website
  • Investigate illegal or malicious activity
  • Maintain the security of our services

Legal and Regulatory Purposes

We may process information where necessary to:

  • Comply with applicable laws
  • Respond to lawful government requests
  • Respond to legal proceedings
  • Enforce our policies or agreements
  • Protect our rights
  • Resolve disputes

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate and improve the website.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand website usage
  • Improve performance
  • Analyze visitor behaviour
  • Provide personalized advertising where applicable

Some cookies may be provided by Shopify or other third-party service providers.

Your browser may allow you to block, restrict, or delete cookies. However, disabling certain cookies may affect the functionality of the website.

5. How We Share Personal Information

We may share personal information with third parties where necessary to operate our business, provide our services, fulfil customer orders, or comply with applicable law.

Shopify

Our store is powered by Shopify.

Shopify may process information about your use of our store to provide and improve its e-commerce services.

Payment Providers

Payment-related information may be shared with payment processors, banks, card networks, and payment gateways to process transactions securely.

Shipping and Logistics Providers

We may share relevant information such as:

  • Name
  • Address
  • Phone number
  • Order information

with courier and logistics partners where necessary to deliver your order.

Service Providers

We may work with third-party providers for services such as:

  • Website hosting
  • Analytics
  • IT services
  • Customer support
  • Cloud storage
  • Order fulfilment
  • Marketing
  • Advertising

These providers may process personal information only as necessary to provide their services.

Business and Marketing Partners

Where permitted by applicable law, we may share information with marketing or advertising partners to measure campaigns or provide relevant advertising.

Legal Requirements

We may disclose information where necessary to:

  • Comply with applicable law
  • Respond to lawful government or regulatory requests
  • Respond to court orders or legal proceedings
  • Protect our rights
  • Prevent fraud or illegal activity
  • Protect customers or the public

Business Transactions

Personal information may be disclosed in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction where permitted by applicable law.

6. Relationship with Shopify

Our online store is hosted and powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store to provide and improve its services.

Information submitted through our store may be processed by Shopify and its service providers, including providers located outside your country.

For more information about how Shopify processes personal information, you can review Shopify's Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also review Shopify's Privacy Portal:

https://privacy.shopify.com/en

7. Third-Party Websites and Links

Our website may contain links to:

  • Social media platforms
  • Payment services
  • External websites
  • Third-party services

Once you leave our website, the privacy practices of the third-party website or service will apply.

We are not responsible for the privacy, security, accuracy, or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

8. Children's Privacy

Our services are not specifically intended for children below the age at which they may independently enter into legally binding transactions under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us using the details provided below.

Where legally required and appropriate, we will take reasonable steps to delete such information.

9. Security of Personal Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no method of electronic transmission or data storage is completely secure.

Accordingly, we cannot guarantee absolute security.

Customers should also take reasonable precautions to protect their account credentials and should not share passwords or sensitive account information with unauthorized persons.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Processing orders
  • Maintaining customer accounts
  • Providing customer support
  • Fulfilling contractual obligations
  • Maintaining transaction records
  • Resolving disputes
  • Preventing fraud
  • Complying with legal, tax, accounting, or regulatory requirements

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Depending on applicable law and your location, you may have certain rights concerning your personal information.

These may include:

Right to Access

You may request information about personal information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of your personal information in circumstances permitted by applicable law.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a commonly usable format.

Right to Withdraw Consent

Where processing is based on consent, you may be able to withdraw that consent, subject to applicable law.

Marketing Preferences

You may unsubscribe from promotional email communications using the unsubscribe link provided in those emails.

You may continue to receive transactional communications relating to:

  • Orders
  • Deliveries
  • Refunds
  • Account security
  • Customer support

even after opting out of marketing messages.

To exercise an applicable privacy right, contact us using the details provided below.

We may need to verify your identity before completing certain requests.

12. Fraud Prevention and Identity Verification

For security purposes, we may use information associated with transactions, accounts, devices, payment methods, and website activity to identify potentially fraudulent, suspicious, or unauthorized behaviour.

Where necessary, we may request additional information to verify an order or customer's identity before processing a transaction.

13. International Data Processing

Some of our service providers, including Shopify and other technology providers, may process or store information in countries outside India.

Where personal information is transferred internationally, such processing will be handled in accordance with applicable legal requirements and appropriate safeguards where required.

14. Complaints

If you have a question or complaint regarding how your personal information is handled, please contact us using the information provided below.

We will review privacy-related complaints and respond as appropriate in accordance with applicable law.

Where applicable, you may also have the right to contact an appropriate data protection or regulatory authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes to our business practices
  • Changes to our website
  • Changes to our services
  • Legal or regulatory requirements
  • Operational improvements

When we update this Privacy Policy, we may revise the Last Updated date shown at the top of this page.

We encourage customers to review this Privacy Policy periodically.

16. Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact:

Drishti Publications
Website: shop.drishtipublications.com
Email: care@groupdrishti.in
Customer Support: +91 87501 87501
Head Office: 21, Pusa Road, WEA, Karol Bagh, New Delhi – 110009, India